Privacy Policy

We obtain Personal Information about you through the means discussed below when you use the Services. Certain information is necessary to provide the Services—without it, some features may not function.

1) Information You Provide to Us

We collect Personal Information that you provide directly to us, such as:

• Account registration and administration
• Processing orders and requests for treatment
• Questions, communications, or feedback via forms or email
• Customer support (including online chat)
• Uploads or posts to the Services
• Employment applications

Types of information may include your name, contact details, date of birth, login credentials, billing information (processed by our payment processors), identity verification data, purchase history, customer service interactions, demographics, information about others (e.g., emergency contacts), and any other information you choose to provide. Health-related information may include medical conditions, treatment options, prescriptions, genetics, medical photos, and lab results.

2) Information We Collect Through Automated Means

When you use our Services, we may collect device and usage data (e.g., IP address, device/browser type, pages viewed, downloads, time on page, crash/error logs), and general location information. With your permission, we may also collect precise location (GPS) to provide customized services. You can disable precise location in your device settings.

Cookies & Similar Tech. We and our service providers use cookies, SDKs, logs, pixels, and tags to recognize your device, store preferences, perform analytics, tailor content/ads, and enhance security. You may block cookies in your browser settings; some features may not work if you do.

3) From Social Media and Content Platforms

If you interact with us on social media or use third‑party logins, we may receive profile and interaction information subject to your settings on such platforms. If you connect apps/tools (e.g., health/fitness platforms), those parties may share relevant data to enable features you initiate.

4) From Other Sources

We may receive information from physicians, medical professionals, pharmacies, analytics providers, marketing partners, advertising networks, and search information providers.

We use Personal Information to provide and improve the Services; support health care providers; conduct research (in de‑identified form when published); communicate about your account and our Services; provide support; verify identity; tailor and measure content/ads; ensure safety and security; comply with laws; and protect our rights.

Combined & Aggregate Data. We may combine information from different sources and generate Aggregate/De‑Identified Information for any purpose, including research and marketing.

1) Analytics

We may use analytics services (e.g., Google Analytics, Mixpanel) to understand usage, prevent fraud, enable cross‑device features, and improve the Services. You can manage Google Analytics settings via the relevant opt‑out tools on your device/browser.

2) Advertising

We may work with advertising partners (e.g., Facebook, Google, TikTok) that use cookies/pixels to deliver more relevant ads on our Services and elsewhere. You can adjust your ad preferences with those platforms. You will still see ads after opting out, but they may be less tailored.

3) Mobile Advertising

Mobile operating systems provide settings to limit personalized in‑app ads. Please review your device settings for details.

4) Do Not Track

We currently do not respond to browser‑initiated DNT signals but recognize universal opt‑out signals where required by law.

5) Information from Other Sources

We may receive information from providers, pharmacies, and marketing/analytics partners.

6) Use of Artificial Intelligence Technologies

We may use AI technologies to personalize content, enhance support, improve services, analyze patterns, and help detect fraud—with appropriate human oversight for clinical decisions and subject to the protections described in this Policy.

• Affiliates & Subsidiaries to deliver and improve Services.
• Health Care Providers for treatment, payment, and operations, and to schedule and fulfill care.
• Service Providers for functions such as billing, fulfillment, analytics, IT/security, fraud prevention, and payment processing.
• Advertising Partners as described in the Analytics & Ads section.
• Joint Partners for co‑offered products/services.
• Legal/Protection to comply with law or protect rights, safety, and security.
• Business Transfers in mergers, acquisitions, or similar transactions.
• Public Forums & Testimonials for user‑shared content/reviews.
• With Consent for other disclosures you direct.
• Aggregate/De‑Identified Data at our discretion.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object, or receive a portable copy of your information. We will verify identity before fulfilling requests and respond within a reasonable time, subject to legal exceptions.

Opt‑out of targeted advertising / “sale” or “sharing.” Where applicable, you may opt‑out of cookie‑based targeted advertising (including via Global Privacy Control). We may also share hashed emails with ad partners; email us to opt‑out of this activity.

Sensitive Data. Where required, we seek consent to use sensitive data (e.g., health information) beyond providing requested services. You may opt‑out of such use.

This Notice describes how we may use and disclose your Protected Health Information (PHI) for treatment, payment, and health care operations, and your rights under HIPAA. We are required by law to maintain PHI privacy, provide this Notice, and abide by it.

Third‑Party Services. Our Privacy Policy does not govern third‑party providers, device manufacturers, apps, or websites linked from our Services. Review their policies for details.

We implement technical and organizational measures to protect Personal Information and PHI. No method of transmission or storage is completely secure; transmissions are at your own risk. Keep your password confidential.

Children’s Data. Our Services are not directed to children under 16, and we do not knowingly collect Personal Information from them. If we learn we have such data, we will delete it.

Under the California Consumer Privacy Act (CCPA), California residents are entitled to specific notices regarding categories of personal information collected, purposes, and disclosures, as well as rights to know, access, delete, and non‑discrimination. Some information (e.g., medical information) is subject to other laws and excluded from CCPA.

We retain information for as long as necessary for the purposes outlined or as required by law.

We may update this Privacy Policy to reflect legal, technical, or business changes. We will post updates and note the effective date. Material changes will be accompanied by appropriate notice.